SERVICE ADMINISTRATOR
We are currently seeking to recruit a Service Administrator to work from our Altrincham depot. Working in a busy office environment and reporting to the Service Manager, your primary function would be to support the service controller in the day to day running of the department. Responsible for handling calls, raising job cards, estimates and other service related matters. Working to the highest standards in order to provide our customers with the best service support in the industry is essential. Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customer’s expectations would be the minimum requirement.
Detailed Job Description
- Assist in processing breakdowns received via our in-house call logging system, phone and emails.
- Ordering parts for customer breakdowns & remedial works as dedicated by the service controller.
- Assist in planning and allocating engineers to breakdowns.
- Following Routine Maintenance and Machine Health Checks, ensure all jobs are raised and planned in a timely manner.
- Ensure all estimates and related documentation is saved on the call log and add any comments to the call as necessary.
- Following engineers’ diagnostics, raise estimates for remedial works.
- Appointing 3rd parties where necessary to cover breakdowns, chasing them for updates & raise order numbers upon completion and receipt of paperwork, ensure costs are accurate.
- Communicating with customers, updating them on the status of their breakdowns.
- Sending completed job cards and other paperwork to customers as required.
- Manage and action emails as necessary.
- Some invoicing maybe required along with requesting order numbers for completed works.
- Covering for the service controller during holidays or sickness
- Other projects/tasks as dictated your senior controller or service manager
Essential Skills
- Confident & flexible attitude.
- Highly organised with a good eye for detail.
- Computer literate.
- Self-Motivated with a can do attitude.
- Proven ability to prioritise workloads based on their urgency.
- Able to multi task, dealing with a number of different tasks at once.
- Able to work on their own initiative or as part of a team.
- Excellent communicator, customer service & administrative skills.
- Ability to work under pressure to set deadlines.
- Able to respond to changes in a professional manner, quickly and efficiently.
Desired Skills
- Knowledge of the construction / plant hire industry or similar role is advantageous.
Benefits
- Company pension, 21days holiday + bank holidays, average holiday payment, onsite parking.
Hours of work
- Our service office is open between 7.30am – 5.30pm Monday – Friday
To apply: Please email an up-to-date CV to: enquiries@gunn-jcb.co.uk
SERVICE CONTROLLER / ADMINISTRATOR
We are currently seeking to recruit a Service Controller/Administrator to work from our Altrincham depot working for our National service team. Working in a busy office environment and reporting to the Service Manager, the selected candidate will be responsible for handling calls, raising job cards, allocating engineers work and other service related matters. Working to the highest standards in order to provide our customers with the best service support in the industry is essential. Knowledge of the construction / plant hire industry or similar role is advantageous however self motivation, organisation, and the desire to exceed customer’s expectations would be the minimum requirement.
Detailed Job Description
- Managing breakdowns logged by customer via call logging portal, phone & email.
- Appoint engineers by identifying the most cost-effective solution whilst adhering to account customers SLA’s.
- Ensuring we communicate with the customer keeping them informed of the progress via phone/email or online breakdown database.
- Respond to breakdowns from other JCB dealers and appoint engineers as required.
- Manage out of area work not covered by our national service team, including follow ups and raising of order numbers for retail works, including invoicing the customer for the works.
- Raising estimates for remedial works.
- Appointing 3rd parties where necessary to cover breakdowns & raise order numbers upon completion.
- Raising, costing & invoicing jobs as required (including requesting customer order numbers & submitting warranty claims).
- Other projects/tasks as dictated your senior controller or service manager.
- Providing cover for the other service controllers during holiday or sickness.
The ideal candidate would possess the following attributes:
- Confident & flexible attitude Highly organised with a good eye for detail.
- Computer literate Self-Motivated with a can do attitude.
- Proven ability to prioritise workloads based on their urgency.
- Able to multitask, dealing with a number of different tasks at once.
- Able to work on their own initiative or as part of a team.
- Excellent phone manner, customer service & administrative skills.
- Ability to work under pressure to set deadlines.
- Able to respond to changes in a professional manner, quickly and efficiently.
Essential Skills:
- Confident & flexible attitude.
- Highly organised with a good eye for detail.
- Computer literate • Self-Motivated with a can do attitude.
- Proven ability to prioritise workloads based on their urgency.
- Able to multi task, dealing with a number of different tasks at once.
- Able to work on their own initiative or as part of a team.
- Excellent communicator, customer service & administrative skills.
- Ability to work under pressure to set deadlines.
- Able to respond to changes in a professional manner, quickly and efficiently.
Desired Skills:
- Knowledge of the construction / plant hire industry or similar role is advantageous.
Benefits:
- Company pension, 21days holiday + bank holidays, onsite parking, average holiday payment.
Hours of work:
- Our service office is open between 7.30am – 5.30pm Monday – Friday.
Take the first step – apply today!
To apply: Please email an up-to-date CV to: enquiries@gunn-jcb.co.uk
PARTS ADVISOR
Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation?
Are you looking for an opportunity that provides both challenges and rewards? Then look no further.
Due to continued expansion, we are currently seeking to recruit a Parts Advisor based from our Altrincham Depot.
We are a small close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.
Our rewards often come in the form of the satisfaction that doing the job well brings.
We are looking for a well-motivated individual with a desire to exceed our customers’ expectations in every way to work as part of an experienced and dedicated team.
About The Role
As a Parts Advisor, your main duties would include:
- Assisting with customer enquiries over the counter and on the phone.
- Working with service colleagues to arrange parts deliveries.
- Managing stock.
- Ordering parts via JCB’s online catalogue.
Liaising with our engineers who support our customers all over the country Detailed training will be given by your colleagues and our specialised training team, who have recently developed a bespoke training programme for our parts staff. This includes familiarisation sessions with the wide range of plant machinery that we provide and support, as well as some technical instruction to improve your understanding of how this equipment works.
This Parts Advisor position is a great opportunity for someone who is able to work independently. Once you have gained an understanding of our processes and procedures, you will be supported in developing this aspect of our parts business further, working closely with management to achieve the best standards of service in the industry.
If you have experience in parts, stock management, customer service, construction, plant, plant machinery, agriculture, JCB or as a parts advisor, we want to hear from you. Apply today!
Benefits
- 21 days paid holiday plus bank holidays.
- All additional hours are paid at an overtime rate (time and a half).
- Company pension scheme.
- Bonus scheme after qualifying period.
Essential Skills
- Previous experience in a Parts Department (ideally plant machinery)
- Full driving licence
- Excellent communication skills
- Flexible, customer-focused with good interpersonal skills
- Highly self-motivated ‘can-do’ attitude
- Ability to work on initiative
- Strives for excellence
- Desirable Skills
Some Automotive Or Other Mechanical Experience
Stock management skills and an understanding of obsolescence. Join our team as a Parts Advisor.
Take the first step – apply today!
To apply: Please email an up-to-date CV to: enquiries@gunn-jcb.co.uk
FIELD SERVICING ENGINEERS
Do you want the opportunity to join an outstanding and prestigious organisation? Are you looking for a role that provides both challenges and rewards? Then look no further. Due to continued expansion, We are currently seeking to recruit Field Based Servicing Engineers to work for our Servicing Team servicing our wide range of JCB machinery.
Experience working on Plant equipment within the construction industry would be an advantage coupled with a positive attitude and a flexible approach to work to provide our customers with unrivalled satisfaction. A competitive package is available for the right candidate.
Following initial training, your role will include:
- Servicing of all JCB equipment.
- Carrying out Routine Maintenance & Thorough Examinations
- Carrying out after-service repairs.
- Continued product training.
- Liaising with the service office & updating the customer.
- Parts ordering.
- Completing paperwork electronically via a laptop
Benefits
Company pension scheme, 21 days paid holiday, Company vehicle, Company uniform. Paid overtime.
Essential Skills
- Qualified as an engineer in this or a similar industry.
- Flexible
- Can do attitude
- The ability to be able to work on their own.
- Good communication skills.
- Computer literate.
- Competent in completing paperwork.
- Full driving License
- The drive to learn & to adapt to new technology.
Desired Skills
- Previous experience in the Plant industry.
To apply: Please email an up-to-date CV to: enquiries@gunn-jcb.co.uk
FIELD BREAKDOWN ENGINEERS
Would you consider yourself an experienced Field Service Engineer looking for an opportunity to join an outstanding and prestigious organisation?
Are you looking for an opportunity that provides both challenges and rewards? Then look no further.
Due to continued expansion, we are currently seeking to recruit experienced Field-based Breakdown Engineers to work from one of our depots. Experience working on JCB equipment within the construction industry would be an advantage, coupled with a positive attitude and a flexible approach to work to provide our customers with unrivalled satisfaction. A competitive package is available for the right candidate.
Following initial training, the role will consist of:
- Working on all JCB equipment.
- Carrying out on-site breakdown repairs & routine Maintenance
- Continued product training.
- Liaising with the service office & updating the customer.
- Parts ordering.
- Completing paperwork electronically.
Essential Skills
- Qualified as an engineer in this or a similar industry.
- Flexible
- Can do attitude
- The ability to be able to work on their own.
- Good communication skills.
- Computer literate.
- Competent in completing paperwork.
- Full driving License
- The drive to learn & to adapt to new technology.
Desired Skills
- Previous experience in the Plant industry.
Benefits
- Company pension scheme
- 21 days paid holiday
- company uniform
- Vehicle
- Ongoing training & development.
To apply: Please email an up-to-date CV to: enquiries@gunn-jcb.co.uk